What is Here 24/7?
Here 24/7 is your front door to the addictions, mental health and crisis services provided by 12 agencies across Waterloo – Wellington. All you need to do is reach out to us. We do the intake, assessment, referral, crisis, waitlist and appointment booking work for these important programs.
It’s our job to be your guide, figure out your needs and help you navigate the system. This leaves you free to focus on maintaining hope and pursuing recovery.
If you have any concerns, we hope you’ll get in touch. We’re Here 24/7.
How are Here 24/7 services provided?
When someone contacts Here 24/7, our staff will talk to the person about their needs, challenges and strengths. We will attend to immediate needs of the person (for example, if they are in crisis), and will conduct a comprehensive assessment with the individual. Short term needs will be explored, as well as long term service options. The person’s needs will be matched with the service options available within the addictions and mental health service continuum, or a link will be provided to services and supports in the community. We will do our best to understand what the person needs, and to connect them to the appropriate services. We will have the ability to schedule appointments directly with 12 of our partner service providers for most services, so that the person does not need to call other providers and re-tell their story. Here 24/7 staff are available 24 hours a day, seven days a week. We also offer drop-in service at five sites across Waterloo Wellington with varying hours. See below for contact information.
About Our Staff
Here 24/7 staff are here to support you, and are trained to provide intake, crisis intervention, addictions/mental health assessments and brief support functions. It is our job to navigate the service system for you, based on what you need.