Connecting to Services (COVID-19 update)

Note: Due to a recent increase in call volumes, some callers are experiencing technical difficulties. Please try calling our local HERE 24/7 phone number: 519-821-3582, if you have been unable to reach us.

CMHA WW continues to take the health and safety of our clients, staff and community seriously in light of the COVID-19 situation. We are adapting our programs/services to meet the needs of our clients but also to comply with the Canada Public Health Agency guidelines for social distancing.

FAQ for clients:

I am in crisis or I need help but am not currently connected to CMHA service:

• Call HERE 24/7 at 1-844-437-3247
• If you are having trouble connecting: Please call HERE 24/7 at 519-821-3582

I need help, but am not in crisis:

• If you have a CMHA Staff contact, please contact them at their extension or call CMHA reception Toll-Free #: 1-844-264-2993 / Local #: 519-821-2060

Appointments:

• If you have a CMHA Staff contact, please contact them at their extension or call CMHA reception Toll-Free #: 1-844-264-2993 / Local #: 519-821-2060

Groups:

• All groups are cancelled unless you have been notified if they are taking place online or over the phone.

Injections:

• Injections are still taking place at 80 Waterloo Ave (Guelph) and 67 King Street (Kitchener) from 9:00 – 5:00 pm.
• All clients will be screened using the COVID-19 Screener when arriving at CMHA WW.

Urgent Document Requests:

• Call Reception Toll-Free #: 1-844-264-2993 / Local #: 519-821-2060