How long will I wait for someone to answer the phone?

Typically, Here 24/7 staff answer calls within a few minutes. We try hard to have adequate staff available to meet changing service needs, although predicting when someone may experience a crisis can be hard. There may be some times where you wait more than a few minutes for us to answer. We know this isn’t ideal, and we are always working on ways to reduce how long you wait. If you can’t wait on the phone for us, you will be given an option to leave us a message and we can call you back.